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FAQ |
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Here are a collection of commonly asked questions, submitted by our operators. Hopefully you can find your answer here. If not contact us and we'll add your question to the list if it's a good one!
Can I get monitoring service directly from Loss Prevention Services Inc.? How do I change information on my account such as passwords, call list or response information? Will I be charged for a false alarm? I'm going out of town...what should I do with my alarm system? My alarm system is showing 'trouble' or it's not working right. What should I do? How do I test my alarm system? My motion detector keeps going off and I don't know why? What is the benefit of a UL listed monitoring center? Can I get a discount on my home owner's insurance for having a monitored alarm system? What is the blinking light on my alarm system? Why do I need my passcode/password? Can you reset my alarm for me? Why didn't you call when my alarm went off? I'm having problems with my alarm system. Can you put in a service call for me? Will installing DSL or Digital phone service affect my alarm system?
It's more expensive than going through one of the companies in our extended network of installing alarm system dealers. Further, since we don't do installations, we wouldn't be able to provide any maintenance on your system. If you would like for us to recommend companies in your area, click here and let us know where you are and what you need.
How do I change information on my account such as passwords, call list or response information?
We offer several ways. You can email your update request to update@lpssecurity.com Or you can go here and submit your update. Or you can notify your installing company about the changes and they will notify us. You will need to know your account number and in some cases you will need to provide your password. You can call 800-526-8781 to obtain your account number but remember, you will need to provide your password in order to verify your identity to the operator.
Will I be charged for a false alarm?
Many municipalities are requiring that you register your alarm system which will give them the ability to manage your false alarms. Some are charging after a given amount of false alarms. They all have different rules and fines. Check your local municipalities web site or the law enforcement web site to find more info.
I'm going out of town...what should I do with my alarm system?
You can call 800-526-8781 and let the operator know that you will be out of town. You can also provide alternate response instructions in your absence. The operator will make a note of your request in the system which will expire upon your expected return.
My alarm system is showing 'trouble' or it's not working right. What should I do?
You need to contact your installing company. If you're not sure who that is, call 800-526-8781 and an operator will help you.
How do I test my alarm system?
STEP 1 - CALL 800-526-8781 provide your password and request for your system to be placed on test. This will prevent any false dispatches to your premises. Then arm your system and open a door or window. Allow the siren to sound for at least 30 seconds. Then disarm the system. Once this is complete you can call 800-526-8781 and ask for your test results.
Things to watch for with motions are pets, balloons, dry cleaning, curtains, blinds...anything that can potentially move when the air system comes on or when fans are on. Also check for insects that may be living close to the motion detector itself. If you are still encountering false alarms, have your installing company come out and check the system.
What is the benefit of a UL Listed monitoring center?
You may have noticed the UL logo on household products in your home. Underwriters Laboratories is a standards company. They get paid to test consumer products and service to ensure that they meet code and are safe for you to use. Your monitoring service is also a product in your home that you want to be sure will work...all the time. As a UL listed central station, we are required to have back up power, back up phone service providers, ample staff, and a very secure building protecting our systems and people. This ensures that we will be able to provide our service through every adverse condition. A UL representative visits our central station on a regular basis to ensure we meet the standards set forth.
Can I get a discount on my home owner's insurance for having a monitored alarm system?
YES Call right away and ask your home insurance provider how you can get a discount if they provide one. Usually, having a monitored fire system as well as a monitored burglar system can save you quite a bit on your insurance. If your provider requires proof, let us know and we can provide that to you.
Your alarm system uses your phone line to transmit the signal to the monitoring center. Once it's disarmed it should stop. Use a cell phone to call or wait until the phone line is available. The monitoring center may be trying to call you as well so don't give up.
There are many different types of alarm systems out there so it's impossible for us to know which one you have. The most common way to reset the system is to press '#' (pound) then arm the system...then disarm it again. If that doesn't work, contact your dealer for help. If you don't know the number, call us and we can give it to you.
What is the blinking light on my alarm system?
It could mean anything really...impossible for us to know because there are so many alarm systems out there. It may have a word next to it like "Trouble" or "Armed". Refer to your user manual for help or you can contact your dealer. If you don't know the number, call us and we can give it to you.
Why do I need my passcode/password?
If there is an alarm at your premises, the only way for us to verify your identity on the phone is to have a secret password set up that you choose when your monitoring service is set up. If you don't know your password...you can call your dealer to get help. You should always pick a password that is easy to remember.
Can you reset my alarm for me?
Unfortunately, no. We don't have the capability of arming or disarming your system remotely. In truth, you shouldn't want anyone to be able to as it could compromise your security plan.
Why didn't you call me when my alarm went off?
It could be that the instructions we received indicated not to call the premises. That's the usual for signals like "Duress" or "Hold Up". It could also be that the alarm system was using your phone line to send us signals, and when we tried to call you, we received a busy signal. If you like...you could set up ECV or "Enhanced Call Verification". In this scenario we would call up to two additional numbers (like your cell phone) before dispatching the authorities.
I'm having problems with my alarm system. Can you put in a service call for me?
We can certainly alert the dealer as to your needs. It's probably faster to contact the dealer directly for service needs.
Will installing DSL or Digital phone service affect my alarm system?
YES. It may disable communications from your alarm system to us. You definitely need to test your alarm system if you have had digital phone installed recently to ensure communications are working properly.
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Copyright © 2005 Loss Prevention Services Inc. |
