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Facilities

We have a 2,500 square foot highly secure facility in Clemmons, NC

We have a highly secure central station with eight inch thick concrete block walls, corrugated steel ceilings and quarter inch thick iron bar window coverings, and more than necessary redundancy protections to provide assurance that our monitoring service will be there through any circumstance!

We have a secure power backup plan!

Power redundancy is created through two propane fueled 25,000 Watt generators connected to two separate transfer switches that monitor the main power supply that, in the event of a power drop, will automatically start the generators and take over the central stations power load without human intervention.

In the event the first generator fails to start, the second generator takes over.

Each generator is tested weekly on load for a half hour and is constantly monitored for security.

We rely on state-of-the-art technology.

Behind our state-of-the-art firewalls, we have triple redundant database servers, which by “UL” standards eliminates the requirement for a central station to maintain hard copy backups of all account information…but we exceed the standard by maintaining hard copy backups anyway. In addition, all automation systems are supported by a 9,000 Watt UPS system providing uninterrupted power should a switch over become necessary.

Our primary communications network is provided by multiple national telephone service companies with built in redundancy and guarantees of best communications paths for digital transmissions of alarm systems.

We employ highly competent, friendly staff.

Live Operators are on duty every minute of every day of the year.

They are carefully selected in accordance with state regulations, receive above average wages, are highly trained to handle any alarm situation and are licensed with the NC Alarm Systems Licensing Board and Five Diamond Certified by the Central Station Alarm Association.

In addition, they are required to maintain a level of proficiency through state mandated continuing education training classes during each two year licensing period.